Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Check-In Meeting Discussion Guide: Employee Version
This quick-reference sheet will help employees prepare for and participate in performance check-in meetings with their managers.
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Tools & Templates|
Check-In Meeting Discussion Guide: Manager Version
This quick-reference sheet will help managers make sure they hit all the essential points when prepping for and participating in performance check-in meetings with the…
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The disruption brought by COVID-19 means that 2020 is going to be a challenging year for assessing and rewarding employee performance. This article provides guidance for…
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Performance management can work in a virtual environment, but success requires that some adjustments be made. This article presents four performance management best practices…
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Articles|
Employee Performance Improvement Plans
When corrective steps yield no tangible results, a performance improvement plan (PIP) can be the next step toward getting an employee's performance back on track. In this…
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Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
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Articles|
Formal Job Rotation Programs
Job rotation programs can help organizations accomplish a variety of objectives, including: Increasing career satisfaction, engagement, and retention Boosting…
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