Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Effective Change Management Practices: IT Function
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Data and Measures|
Effective Change Management Practices: Organizational Change Management Function
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Data and Measures|
Effective Change Management Practices: Process Management Function
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Data and Measures|
Effective Change Management Practices: Cultural Comparison
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Data and Measures|
Bridging the Change Management Gap: 2018 to 2022
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Reports & White Papers|
Effective Change Management Practices: Survey Report
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
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The energy and utility industry faces an unprecedented confluence of external forces. Market, environmental, geopolitical, regulatory, technical and technological, and socio…
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Data and Measures|
The Next 90 Days: Educators' Perspective
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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As the number and complexity of networks exploded around the globe, the organization needed to scale to meet demand. APQC interviewed Mohit Mathur, associate vice president…
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Data and Measures|
Reactive to Proactive: Knowledge Management in the Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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This article presents six steps an organization should take to ensure that benchmarking efforts support strategic objectives, along with tools to help structure improvement…
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Data and Measures|
Reactive to Proactive: Financial Management in the Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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In June of 2020, APQC interviewed Paul Orton (Quality Manager) about InnovaPrep’s pivot to the new normal and what lies ahead. This article suummarizes how InnovaPrep's team…
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In June of 2020, APQC interviewed Paige Fenton Hughes (Superintendent, Converse County School District 1) about how the district worked to make this pivot. In this article…