Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Best Practices in Applying Process Frameworks: 2021 Survey Report
In July 2021, APQC conducted its bi-annual Best Practices in Process Frameworks survey to learn how organizations are using process frameworks, the common adoption practices,…
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Articles|
Key Considerations for Process Governance
In April 2021, APQC hosted a roundtable discussion with process professionals to share pain points, challenges, and success stories around process governance. Participants…
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Articles|
Utilizing APQC's PCF for Process Discovery
APQC’s Process Classification Framework® (PCF) is an incredibly useful tool for jumpstarting process discovery, developing a common language for processes, creating end-to…
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Created from our best practice research and hands-on experience helping organizations get the most from their process efforts, APQC’s Process Analysis and Design Methodology…
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Data and Measures|
Best Practices in Applying Process Frameworks 2023: Comparison of the 2019, 2021, and 2023 Surveys
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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Articles|
Managing Processes Within Management Systems
In the May 2023 webinar The Art of Managing Processes Within Management Systems, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) sat down…
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Articles|
The Process Lifecycle
For process management to be sustainable, each organization must define the lifecycle of its processes. By understanding and controlling a process lifecycle, an organization…
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Data and Measures|
Best Practices in Applying Process Frameworks 2023: Growth in Revenue Comparison
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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Data and Measures|
Best Practices in Applying Process Frameworks 2023: Software/Technology Industry Report
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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Data and Measures|
Best Practices in Applying Process Frameworks 2023: Services Industry Report
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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Data and Measures|
Best Practices in Applying Process Frameworks 2023: Organization Size by Revenue Comparison
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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Articles|
Taking a Process Approach to Management
A traditional management approach involves managing departments or functional units divided by responsibility. According to Colin Christmas (Managing Director, EAGLE…
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Data and Measures|
Best Practices in Applying Process Frameworks 2023: Organization Size by FTEs Comparison
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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Articles|
Guide to Change Management Methodologies
Using a proven and appropriate change management methodology has several advantages, including tracking where the organization is in the transformation process and enabling…
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Data and Measures|
Best Practices in Applying Process Frameworks 2023: Manufacturing Industry Report
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…