Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Now in the Resource Library: Process and Performance Management
This report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process management, benchmarking,…
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Tools & Templates|
Benchmarking Scope Document Template
This scoping template can be used as organizations scope a project and record their plan for benchmarking. It complements APQC's article Scoping a Benchmarking Study.The …
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Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. The 2023 Process and…
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Data and Measures|
2023 Process and Performance Management Priorities and Challenges: Comparison by Organizational Size
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2023. This report compares the top…
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Data and Measures|
2023 Process and Performance Management Priorities and Challenges: Comparison by Revenue
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2023. This report compares the top…
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Data and Measures|
2023 Process and Performance Management Priorities and Challenges: Manufacturing Sector
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2023. This report looks at the top…
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Data and Measures|
2023 Process and Performance Management Priorities and Challenges: Services Sector
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2023. This report looks at the top…
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Data and Measures|
2023 Process and Performance Management Priorities and Challenges: Software and Technology Industry
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2023. This report looks at the top…
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Reports & White Papers|
2023 Process and Performance Management Priorities and Challenges
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2023. This report explores trends…
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Tools & Templates|
APQC's Benchmarking Project Plan Template (Excel Template)
Organizations can fill out this template as they plan new benchmarking projects. It provides guidance for writing a benchmarking value proposition, determining measures and…
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Tools & Templates|
Organizational Readiness Assessment for Benchmarking (Excel Template)
Is your organization prepared to undertake a benchmarking initiative? Complete this assessment to determine what foundational elements need to be in place to begin new…
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Tools & Templates|
APQC's Benchmarking Alignment Worksheet (Excel Template)
For benchmarking to truly benefit an organization, benchmarking projects must align with organizational strategy and be connected with actual work. APQC's Benchmarking…
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Developing good benchmarking partnerships is crucial to continued improvement. This article presents the steps you can take to ensure that you can find benchmarking partners…
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This article presents six steps an organization should take to ensure that benchmarking efforts support strategic objectives, along with tools to help structure improvement…
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Articles|
In-Person Site Visit Guide: Template
To gain an in-depth understanding of how work is accomplished within a best-practice organization, a benchmarking team may decide to visit that organization in person…