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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
Number of FTEs that perform the process "manage and process collections" per $1 billion revenue
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Data and Measures
Personnel cost to perform the process "manage and process collections" per $1,000 revenue
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Data and Measures
Total cost to perform the process "manage and process collections" as a percentage of revenue
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Data and Measures
Total cost to perform the process "manage and process collections" per $1 billion revenue
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Data and Measures
Total cost to perform the process "manage and process collections" per $1,000 revenue
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Data and Measures
Number of active customers per FTE that performs the process "process customer credit"
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Data and Measures
Number of FTEs that perform the process "process customer credit" per $1 billion revenue
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Data and Measures
Percentage of total finance function FTEs allocated to the process "process customer credit"
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Data and Measures
Total uncollectable balances as a percentage of revenue
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Data and Measures
Percentage of total finance function FTEs allocated to the process "manage and process collections"
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Data and Measures
Systems cost to perform the process "process customer credit" per $100,000 revenue
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Data and Measures
Percentage of invoice line items that is adjusted by the customer prior to payment
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Data and Measures
Outsourced cost to perform the process "process customer credit" per $1,000 revenue
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Data and Measures
Personnel cost to perform the process "process customer credit" per $1,000 revenue
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Data and Measures
Percentage of invoices billed to customers that have credit terms
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
