Customer Credit and Invoicing Key Benchmarks: Retail and Wholesale Industry

Published On:

March 06, 2025

Authored By:

APQC

Members-Only Content:

Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the retail and wholesale industry.

Type:

Data and Measures

Topics:

Finance and Accounting, Accounts Receivable, Invoicing, Credit and Collections

Industries:

Retail/Catalog/Mail Order, Wholesale Distribution

Related Resources

Why Project Billing Can Cause Headaches and How to Reduce the Risk

Using the metric "Cycle Time in Days to Resolve an Invoice Error"

Key Benchmarks at a Glance: Consumer Products/Packaged Goods Industry

Understanding Accounts Receivable and Invoicing Benchmarks and Best Practices

Number of FTEs that Perform the Order-to-Cash Process per $1 Billion Revenue

Accounts Receivable Key Benchmarks: Cross-Industry

Accounts Receivable Key Benchmarks

The Real Cost of Invoicing

Total Cost to Perform the Process "Invoice Customer" per Invoiced Processed

Measuring Accounts Receivable Efficiency: FTEs per $1 Billion of Revenue as a Key Benchmark

Customer Credit and Invoicing Key Benchmarks: Cross-Industry

Number of FTEs that Perform the Process "Process Accounts Receivable (AR)" per $1 Billion Revenue