Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
4 Ways to Stop Ineffective Meetings
This infographic reviews four ways to stop ineffective meetings, one of the biggest time wasters APQC found in a recent research project on knowledge and process productivity…
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Infographics|
Stop Wasting 10% of Knowledge Workers' Time
This infographic reviews four key actions that organizations can take to fix findability problems. Knowledge workers whose organizations have taken these steps are…
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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Infographics|
Productivity is a Well-Balanced Meal
APQC conducted a survey to explore the current state of productivity from the perspective of full-time knowledge workers. This infographic looks at the definition of and…
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No manager likes to see their team wasting time on activities that don’t add value to the business. Many fear that virtual work offers too much freedom and that employees…
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Articles|
Use Autonomous Teams to Increase Agility
Across industries and around the world, more and more organizations are using autonomous teams to drive innovation and agility. Still, many leaders have questions about what…
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Knowledge workers’ face broken, ad hoc, and inefficient processes which result in wasted time, creativity, job satisfaction, and poor quality. APQC surveyed knowledge workers…
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Articles|
Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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In June 2021, APQC interviewed Luis Lopez (manager of process improvement, Vancouver Fraser Port Authority) as part of a broader study to understand the role that culture…
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
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People are key to process success, but for most employees, engaging in process means moving beyond their comfort zones. Many employees find process confusing or frustrating,…
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Drawing from APQC’s case study research as well as interviews with professionals who are responsible for shaping culture in their organizations, this article discusses the…
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