Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
5 Ways to Scale a Knowledge Management Program
When you're launching a knowledge management (KM) program, it's usually smart to start small. This infographic details five approaches that are universally applicable to…
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Articles|
Secure People and Partners for KM
Many organizations approve the development of a knowledge management (KM) strategy and program without allocating personnel to make KM happen. Often, these organizations…
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Articles|
Scale and Improve KM Based on What Works
KM works best when it’s designed in the context of a specific organization, team, business problem, set of stakeholders, and so on. While it takes time and resources to…
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Too often, leaders and end users think of knowledge management (KM) merely as a collection of tools. It is certainly tempting to believe that new software will auto-magically…
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To successfully deliver value, knowledge management (KM) programs must align with business needs. The tricky thing is that different business and user groups have different…
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Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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Infographics|
10 Steps to Launch a New KM Program
This infographic outlines 10 steps to efficiently and effectively launch a new KM program or initiative.
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Infographics|
Developing KM Objectives on the Road to KM Maturity
Every knowledge management (KM) program should have clear, focused objectives (goals) that define what KM will achieve. This infographic provides tips to develop your…
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Infographics|
Building a Business Case on the Road to KM Maturity
A business case defines exactly what a knowledge management (KM) program is designed to achieve, what resources it will require, and what benefits it will generate. This…
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Infographics|
Crafting a KM Budget on the Road to KM Maturity
Organizations can launch grassroots knowledge management (KM) without a budget, but it is hard to sustain KM for long without dedicated tools and resources—and that requires…
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Infographics|
Establishing Governance on the Road to KM Maturity
Governance outlines the roles and structures needed to ensure knowledge flow processes and activities take place. In many ways, governance is the “glue” that holds a KM…
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Articles|
Setting Knowledge Management Objectives
Objectives are key to establishing a knowledge management (KM) program that is focused and relevant. Objectives answer the question: What is KM trying to achieve? Every KM…
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A strong knowledge management(KM) business case is key to establishing a KM program with a direction and purpose. A business case defines exactly what the KM program is…
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Drawing from the results of APQC’s Enterprise Content and Collaboration in the Cloud research, this article examines the top benefits that organizations hope to achieve with…
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Articles|
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…
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