![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1_0.jpg?itok=CaqpNLl5)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
-
Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
-
Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
-
In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations…
-
This article summarizes reflections from Nevine White (VP Accounting, Hargray Communications Group) and John Merriman (VP Finance, Copper Mountain Resort) from their journey…
-
Infographics|
What Makes Shell Excellent at KM?
Royal Dutch Shell earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 4 on APQC’s KM Capability Assessment at the business-unit level. This infographic…
-
As part of APQC's research into skills needed for future success in procurement, APQC interviewed the director of procurement services at a large Canadian university. As an…
-
Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…
-
TechnipFMC’s Digital Services & Innovation group supports the organization through the rapid development of digital solutions to support customers and back-end operations. At…
-
Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
-
When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
-
Preparing students for success after graduation does not need to come at the expense of academic excellence. In a presentation at APQC’s 2019 Process and Performance…
-
It is critical for organizations to ensure that their entire portfolio of projects delivers results that help move the business forward, yet many organizations lack an…
-
Today’s organizations contend with a distributed workforce, inefficient processes, increased competition, and customer demand, which are all key drivers of digital…
-
As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.