Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC has consistently found that measure selection and benchmarking are among the top process management challenges for many organizations. At APQC’s 2023 Conference, Diana…
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As a management consultant trained by some of the top process experts in the world, Michael McLean (Managing Director, McLean Management Consultants) knows that there is no…
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The World Café Method, as described by MSP Guide, is a methodology for creating a simple, effective, and flexible format for hosting group dialogue. Building on a technique…
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Empathy and understanding are critical ingredients to success as we think about the changing needs of those who we create solutions for. At APQC's 2023 Conference, Tammy…
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In this session, Dr. Shimi Kang connects the concepts of process and performance management and knowledge management with relatable brain science. Dismantling the myth of…
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Aristocrat Technologies is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. Nazrina Khurshid (PhD), Senior Director,…
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In recent years, the world has dealt with large and uncommon problems such as a global pandemic and an uncertain geopolitical environment. Representatives from SAP Signavio,…
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Tata’s Business Excellence Group has led and facilitated hundreds of benchmarking studies, deep dive engagements, webinars, and best practice sharing sessions that help to…
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Articles|
Gaining Insight with Citizen Data Scientist
What are citizen data scientists and why does your organization need them? At APQC’s 2023 Process and Knowledge Management Conference, APQC’s Allison Kerlegon defined big…
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Articles|
Agile 101: Getting Started
The umbrella term "Agile" is a project management paradigm—originally used in the software industry—that stresses iteration, collaboration, self-organization, and customer…
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Sometimes a project manager can feel like Peter Parker—undervalued and underestimated, at least until transformation is required. At that point, astute project managers can…
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When Converse County School District focused on improving HR and IT processes, they experienced greater efficiencies and effectiveness throughout the organization…
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Infographics|
Drivers of Effective Change Management: Communications
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
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Infographics|
Drivers of Effective Change Management: Engagement
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
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Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…