Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Webinars & Videos|
World Class Journey- Implementing Business Process Management Across Intel Finance
In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…
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Webinars & Videos|
Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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Presentation Slides|
World Class Journey- Implementing Business Process Management Across Intel Finance
In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…
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Presentation Slides|
Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
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Infographics|
What Makes Infosys Excellent at KM?
Infosys Ltd. earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level. This…
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Infographics|
What Makes Cognizant Excellent at KM?
Cognizant earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment at the enterprise level. This…
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Webinars & Videos|
Opportunities and Impact for Knowledge-Sharing Amid COVID-19
Advanced technologies, new ways of working, and shifts in workforce composition are rendering traditional views of knowledge management obsolete. Get the knowledge management…
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Infographics|
What Makes SNC-Lavalin Excellent at KM?
SNC-Lavalin earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment at the Enterprise level. This…
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Infographics|
What Makes Arup Excellent at KM?
Ove Arup & Partners (Arup) earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 5 on APQC’s KM Capability Assessment at the Enterprise…
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As customers’ expectations for service quality and responsiveness increase, some organizations are opening select KM content and systems to customers. This can present risk…
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IT consulting organization Cognizant Technology Solutions is transitioning its KM toolkit from the traditional “seek” model, in which employees must proactively search for…
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As part of APQC’s 2020 KM Conversations webinar series, experienced KM practitioners gathered to lead a discussion on emerging technologies for KM and how to scope, implement…
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Articles|
KM and Covid-19: Stories from the Front Line
In the crises and chaos of 2020, KM teams have taken on the role of "first responder" to help their organizations adapt. KM has jumped in to close information gaps, solve…
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