Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In its 2024 Supply Chain Management Priorities and Challenges research, APQC asked supply chain professionals about their expectations and trends for the year ahead. With…
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With each new year comes a new (and/or continuing) set of supply chain successes and challenges. In early 2024, geopolitical developments and technological advances continue…
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Infographics|
Supply Chain Preparedness in 2024
Each new year brings with it a new set of supply chain successes and challenges. In early 2024, APQC conducted its 10th annual Supply Chain Management Priorities and…
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When customers place an order, they expect perfection. Having grown accustomed to ever-faster order deliveries, customers have high expectations that every order will be…
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Articles|
Could Santa Screw Up Christmas?
For those who enjoy a good logistics story, here's an article about Santa, a boy named Ralphie, and the debate about calculating the perfect order. "Could Santa Screw Up…
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Articles|
Navigating the Order Management Landscape
To provide a roadmap for traversing this multi-layered OM landscape, APQC’s Marisa Brown (Senior Principal Research Lead, Supply Chain Management) and Madison Lundquist …
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In recent years, supply chain organizations have faced a shifting landscape that includes demand uncertainty, increasingly complex data management needs, and evolving…
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Three Steps for More Effective Customer Service
Through customer service research sponsored by Esker Inc. in August 2022, APQC discovered three important steps that any organization should make sure to carry out for…
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Customer expectations have changed as a result of recent disruptions and global health concerns like the COVID-19 pandemic. Through its customer service research, APQC finds…
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Articles|
Optimizing Customer Service Podcast Summary
In this article, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging…
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Podcasts|
Optimizing Customer Service Podcast
On this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service…
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The 2020 pandemic created massive supply chain disruptions around the world, and the hard truth is that these disruptions remain a fact of life in 2022 and the foreseeable…
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Infographics|
Order-to-Cash: Top Performers Do It Differently
APQC and the Digital Supply Chain Institute (DSCI) collaborated on an in-depth examination of how organizations are handling and improving their end-to-end order-to-cash (O2C…
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The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But in reality, it's more complicated than…
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Infographics|
2021 Supply Chain Changes and Challenges
APQC concluded its seventh annual Supply Chain Management Priorities and Challenges research in early 2021. With insights from 455 organizations around the world, this…