Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
Using a Process Framework as a Taxonomy
Organizations need not begin with a blank sheet of paper in developing a content taxonomy. Functioning as a “common language,” a taxonomy is a hierarchy of categories used to…
-
A key benefit of using any process framework is having common language and clarity around an organization’s processes. Without definitions, the processes are still open to…
-
Disruptive events and large-scale changes can drastically shift process performance. These disruptions can be internal or external as well as positive or negative, but they…
-
Infographics|
10 Steps to Design and Launch a Great Survey
Surveys are a great tool for research and benchmarking projects—they’re fast, cost-effective, and provide great insights into big populations. But you need to think carefully…
-
Articles|
Converting the PCF to a CSV File
One common question about APQC’s Process Classification Framework® (PCF) is how to convert the PCF into different digital formats that can be loaded into an organization’s…
-
Articles|
Guidelines for Survey Design
Good survey design is key to achieving reliable and actionable insights from research and benchmarking projects. Survey designers need to create questions that accurately…
-
This best practice has been updated from the original published in 2011. Strategic alignment is the first of APQC's Seven Tenets of Process Management℠. Learn how to…
-
This best practice has been updated from the original published in 2011. Governance can make or break process management efforts. Without structure, defined procedures…
-
This best practice has been updated from the original published in 2011. Process models aren't tiny add-ons that make process management work better. They are essential to an…
-
This best practice has been updated from the original published in 2011. Understanding an organization's current level of process management maturity helps leaders make…
-
This best practice has been updated from the original published in 2011. Tools and technology make process management more efficient and easier to communicate throughout an…
-
This best practice has been updated from the original published in 2011. The goal of process management is to make the organization better—to give it a stronger position in…
-
Portfolio management is a means to apply a standardized process for improving value and project delivery. Though many organizations have a portfolio management process for…
-
Articles|
Project Portfolio Management: Ensuring Objective Comparisons for Portfolio Decision Making
To ensure alignment with organizational goals-be they revenue, market based, or organizational performance or improvement-the first step of creating a portfolio is a…
-
Knowledge management benefits project and portfolio management because it offers the tools to help everyone get on the same page, share knowledge with one another, and…