Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Where in the Organization Are the Process People?
Process management is aimed at defining a process, establishing responsibilities, evaluating process performance, and identifying opportunities for improvement. This goal for…
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Infographics|
Who Are the People of Process?
Process management is aimed at defining a process, establishing responsibilities, evaluating process performance, and identifying opportunities for improvement. This goal for…
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There are many roads that lead to a career in process. As the foundation of work, process touches everything an organization does and requires a wide array of skills, from…
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Infographics|
What Attracts Process Workers? The Natural Fit
There are many roads that lead to a career in process. As the foundation of work, process touches everything an organization does and requires a wide array of skills, from…
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Infographics|
What Attracts Process Workers? To Advance Their Career
There are many roads that lead to a career in process. As the foundation of work, process touches everything an organization does and requires a wide array of skills, from…
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Infographics|
What Attracts Process Workers? The Role Itself
There are many roads that lead to a career in process. As the foundation of work, process touches everything an organization does and requires a wide array of skills, from…
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Infographics|
What Attracts Process Workers? A Default Option
There are many roads that lead to a career in process. As the foundation of work, process touches everything an organization does and requires a wide array of skills, from…
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Articles|
Functional and Process Focused Organizations: Basic Definitions for Business Process Management
This article describes some standard definitions, including business process management (BPM), functional-based organization, and process-focused organization, to provide…
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In August 2023, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviewed Travis Ellinger (Vice President of Advisory Services, MS…
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In this episode, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President of Advisory Services, MS…
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This best practice has been updated from the original published in 2011. Change management is at the core of any improvement or initiative. This article explains how best…
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One thing is very clear: process management is more important than ever and its role and the people who work within it are evolving. But how do the people of process evolve…
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In 2023, APQC conducted the People of Process Management survey to gain insight into the people who support process and performance management (PPM) work and better…
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Podcasts|
Making Change Management Mindful (Part 4) - How to Train and Engage Employees in the Change
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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Reports & White Papers|
People of Process Management 2023: Survey Report
In July 2023, APQC conducted its “People of Process Management” survey to gain insight on the people who support process management work.This report summarizes the…