Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Data Management: Just the Facts
Data management is a major pain point for organizations as they grapple with the ongoing task of getting high-quality, usable data out of business silos. In response, APQC…
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Infographics|
What Do Data Management Programs Look Like?
Data management is a major pain point for organizations as they grapple with the ongoing task of getting high-quality, usable data out of business silos. In response, APQC…
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In June of 2020, APQC interviewed Paige Fenton Hughes (Superintendent, Converse County School District 1) about how the district worked to make this pivot. In this article…
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Articles|
6 Tips to Get KM Through the Hard Times
This article offers six recommendations for knowledge management to survive crises and come out stronger, based on interviews and feedback from experienced KM leaders.
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In this article, you will learn how advanced KM programs are navigating the transition to Microsoft 365 along with key opportunities and challenges that accompany migration…
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In June of 2020, APQC interviewed Paul Orton (Quality Manager) about InnovaPrep’s pivot to the new normal and what lies ahead. This article suummarizes how InnovaPrep's team…
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Articles|
Cloud Platforms Should Balance Strong Central Oversight with Decentralized Implementation
Drawing from the results of APQC’s Enterprise Content and Collaboration in the Cloud research, this article examines the governance structures and practices shown to be most…
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Drawing from the results of APQC’s Enterprise Content and Collaboration in the Cloud research, this article examines the top benefits that organizations hope to achieve with…
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Articles|
Listen to Peers When Selecting Cloud Vendors
In its Enterprise Content and Collaboration in the Cloud study, APQC examined how organizations select vendors and solutions for cloud-based KM, along with the selection…
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Given the prevalence of advanced search solutions on the market, it’s surprising to see how few organizations have invested in these tools—even among those that have moved to…
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Data and Measures|
The Next 90 Days: Manufacturing vs Services Industry
This report provides a look at the comparison between manufacturing and services industry participants’ perspectives into impacts on and changes in organizations’ business…
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APQC’s research cites knowledge hoarding as one of the top barriers to knowledge sharing inside organizations. Hoarding becomes a problem when employees refuse to share…
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APQC’s research cites misaligned measures as one of the top barriers to knowledge sharing inside organizations. Measures become a problem when employees, business groups, or…
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APQC’s research cites trust as one of the top barriers to knowledge sharing inside organizations. Trust issues occur when employees lack confidence in the KM program itself…
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Data and Measures|
The Next 90 Days: A Comparison by Role
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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