Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2024 Operational KPI Priorities & Challenges
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Fundamentals of Measures
One of the reasons organizations grapple with effective data & analytics is their lack of a solid measurement foundation. Particularly around identifying the relevant, …
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Knowledge Management and Process Management: A Winning Combination for Continuous Improvement
By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and…
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End-to-End Process Maps and Measures
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
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APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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To remain competitive, organizations must continuously benchmark and improve their processes. However, many struggle to get started with, prioritize, and execute process…
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Measures of Organizational Agility
Organizational agility is comprised of two key components: strategic responsiveness and organizational flexibility. This article identifies the key factors within each…
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Picking the Right Measures
Best-practice organizations know that choosing the right measures are critical step in generating meaningful insights and reports. A well-balanced set of measures provide…
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Measures are used to gauge operational performance, allocate resources, and identify opportunities for improvement. Measures allow organizations to track performance over…
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Balanced Scorecards: Common Measures
Creating a balanced scorecard for your organization? This list of common balanced scorecard measures is a great place to start in determining the measures needed for your…
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Normalizing Benchmarking Data
For comparisons to be meaningful, benchmarking data must be contextualized, or "normalized." This article explains how this is done using an example and discusses the…