Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Managing Content So It's Fresh and Findable
Content overload, chaotic repositories, and search frustration—combined with the promise of new technology to tackle these problems—are motivating many organizations to…
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In this session, participants learned about the pressing challenges organizations face in managing their wealth of knowledge and information. The session explored the…
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In this session, CRB Group discussed how to innovate and adapt during times of uncertainty in order to deliver business value enhancements and inventive solutions. The…
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Talent Acquisition Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, the articles in this collection highlight important measures and median metric values for the Source, recruit, and…
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Procurement Key Benchmarks
Featuring data from APQC's Open Standards Benchmarking in Procurement, these articles highlight the median performance level on important procurement benchmarks for…
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Logistics Key Benchmarks
APQC has chosen a set of key benchmarks that are important for organizations to monitor and benchmark with other organizations in their industry. Featuring data from APQC’s…
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HR Technology Adoption Survey Results Snapshot
This collection provides reports that explore HR technology adoption trends and practices among organizations that completed APQC’s Open Standards Benchmarking® Human Capital…
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APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
This collection contains links to all the most recent versions of APQC's Process Classification Framework (PCF), including the cross-industry framework, all industry-specific…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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General Accounting and Reporting Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this collection features key performance indicators (KPIs) for general…
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With any knowledge management (KM) tool or approach, the key to success is getting people to use it. Employees want KM to be intuitive, easy, and embedded into their regular…
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Contact Center Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Accounts Receivable and Collections Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…