Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In 2023, APQC conducted research, sponsored by Esker Inc., that took a detailed look at the top KPIs organizations employ to measure customer service and order management…
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Since the global pandemic, organizations and their supply chain functions are now more than aware that unexpected situations can disrupt normal operations. In fact, a recent…
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The consistent stream of technology developments can be distracting for supply chain professionals as they determine which to implement. Before an organization can reap the…
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As organizations increasingly embrace a process-focused operating model, end-to-end global process owners (GPOs) have become a key role in the management and development of…
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Why is Supply Chain Benchmarking Important?
Supply chain benchmarking is important because managers need to:understand how their supply chains compare to competitors’,evaluate “as is” conditions before they can…
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Supply Chain Benchmarking
This collection provides a supply chain perspective on benchmarking as a strategic tool, with a goal of understanding how it can continue to drive value for organizations…
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Procurement is Changing for the Better
In its recent procurement research, APQC found that organizations have seen their procurement processes and systems undergo moderate or significant transformation amid…
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Navigating the Order Management Landscape
To provide a roadmap for traversing this multi-layered OM landscape, APQC’s Marisa Brown (Senior Principal Research Lead, Supply Chain Management) and Madison Lundquist …
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Supply Chain Benchmarking: What, Why, and How
APQC's Senior Principal Research Lead for Supply Chain Management, Marisa Brown, shared actionable insights into supply chain benchmarking and its benefits. Hear about…
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Few terms are more popular and confusing than "Sustainability." Everyone is using it, but what does it mean? In this article, APQC provides a holistic definition plus…
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Order Management Landscape Challenges
In this June 2023 webinar, APQC asks how to evaluate the end-to-end order management landscape. This includes analyzing the people, processes, tools and governance to…
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Given evolving customer behaviors and expectations, organizations are facing increasing pressure to change. The optimization of last mile deliveries is an effective way that…
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The supply chain continues to transform itself to meet the needs of a post-pandemic world. This degree of change means that organizations are devoting resources to change…
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In an effort to improve effectiveness, many supply chain organizations are looking toward teamwork and collaboration, both internally and with external partners. They see the…
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Total Cost to Order Materials and Services
APQC's perspective on data from APQC's Open Standards Benchmarking in procurement related to the total cost to perform the process “order materials and services” per $1,000…
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