Total Cost to Order Materials and Services

This article reflects APQC's perspective on data from APQC's Open Standards Benchmarking in procurement related to the total cost to perform the process “order materials and services” per $1,000 revenue. The process of ordering materials and services includes planning, ordering, and executing the delivery of materials and services from suppliers to the points of need and use. Top, median, and bottom performance levels are outlined in this article and what an organization can do to improve.