Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
HR Shared Services: Key Trends and Performance Drivers
Organizations are finetuning the HRSS model to deliver optimal results. Find out how in this webinar showcasing the latest results from ScottMadden and APQC's HRSS…
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Presentation Slides|
HR Shared Services: Key Trends and Performance Drivers
Organizations are finetuning the HRSS model to deliver optimal results. Find out how in this webinar showcasing the latest results from ScottMadden and APQC's HRSS…
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Investors and the public (including potential customers and employees) are increasingly interested in quantitative data on organizations' human capital resources. This…
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Organizations are facing increasing pressure to disclose more data to employees, investors, and the public. This article reviews human capital disclosure requirements…
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Collections|
HR Customer Satisfaction
This collection features the results of APQC's survey on HR customer satisfaction. From the resources in this collection learn: Which aspects of HR employees are most…
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Infographics|
The Pandemic, Employees, & HR's Response
In this infographic based on APQC's HR Customer Satisfaction survey, find out: How employees say they have been impacted by the pandemic, How often employees are…
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Infographics|
What Employees Really Think About HR
In this infographic, based on APQC's HR Customer Satisfaction Survey, find out what employees have to say about HR's strengths and weaknesses and get guidance for ways to…
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Even best-in-class-HR functions have opportunities to improve and grow. This article, based on APQC's research into the current state of the HR function, presents improvement…
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Articles|
HR Customer Satisfaction: Survey Highlights
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. This article presents…
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Infographics|
HR Technology & the Digital Organization
This infographic is based off the results from APQC's 2021 Current State of the HR Function survey of more than 200 HR leaders.
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The "best" HR functions do things differently. Their practices reveal steps that other HR functions can take to improve performance. Based on an advanced analysis of APQC's…
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Articles|
Top Challenges Facing HR
Find out the top four barriers that stand in the way of the HR function making a bigger and better contribution to business results. Learn four steps that HR needs to take to…
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Collections|
Best-in-Class HR Functions
This collection showcases findings from APQC's Current State of the HR Function Survey. Use the resources in the collection to understand how top performing HR functions…
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Collections|
Current State of the HR Function
Based on the results of APQC's spring 2021 State of HR Survey, this collection details how HR functions today are handling strategy, structure, process, staffing, technology,…
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Articles|
HR Shared Services: Survey Highlights
This article provides information to address these and other needs related to HR shared services. It highlights key practices findings from the sixth cycle of APQC and…
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