HR Customer Satisfaction: Survey Highlights

Published On:
October 29, 2021
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APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. This article presents key survey findings regarding: 

  • Which aspects of HR employees are most and least satisfied with; 
  • Whether employees think HR helps them to be productive and do their best work;
  • How many employees are satisfied with their overall employee experience; and
  • If employees intend to stay working at their current employers.