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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
What’s the “Right” Amount of HR Spending?
Whether in a weak or strong economy, your organization’s competitiveness and profitability depend on the continual scrutiny of expenses. How can you tell if your organization…
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Articles|
How to Justify an HR Budget Increase
You’ve reviewed your organization’s top objectives, outlined an action plan for HR, and concluded that an HR spending increase is in order. With HR budget cuts commonplace,…
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Infographics|
Optimizing HR Operations
The savings are big for organizations that reach peak levels of performance for HR operations. This infographic quantifies the savings opportunity and lists proven…
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Articles|
HR Function Tune-up Diagnostic
This tune-up diagnostic is designed to help you make a quick assessment of your HR function performance in terms of cost, productivity, and efficiency. The assessment…
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Articles|
HR Function Efficiency
Efficient HR functions deliver a positive employee experience and contribute to strategic business goals in ways that make the best use of HR staff time and the HR budget…
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Articles|
HR Administration Efficiency
The efficiency with which HR administrative tasks are handled is a key component of overall HR function performance. It plays an integral role in the employee experience,…
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Articles|
HR Cost per $1000 Revenue
Cost is one of the first metrics that executives look at when evaluating the performance of corporate functions like HR. This article describes one HR function cost measure…
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Collections|
HR Function Key Benchmarks
Prepared using APQC's Open Standards Benchmarking® portal, these articles highlight important measures and median metric values for HR organization processes. Metrics…
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HR Shared Services
When managed well, HR shared services organizations can be an effective way to reduce HR costs, while maintaining or increasing the quality of HR services delivered. This…
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Presentation Slides|
The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
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Webinars & Videos|
The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
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Infographics|
You Might Have Too Many HR Administrative FTEs
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. But headcount reductions can easily…
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Articles|
Optimizing HR Administration Headcount
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. But headcount reductions can easily…
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Collections|
HR Shared Services Practices Reports
Find out how HR shared services organizations handle:Reporting structures and geographic models,Staffing models and services offered, andAutomation and conversational…
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Collections|
Talent Management Technology: Survey Results Snapshots
This collection contains reports that explore engagement and retention trends and practices among the organizations that completed APQC’s Open Standards Benchmarking® Talent…
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