Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Six Keys to Organizational Resiliency
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
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Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
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History proves that adaptation is the key to long-term sustainability. Even seemingly traditional organizations, like the Coca-Cola Company with its 134-year-old logo and…
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The pace and scope of change has increased dramatically in recent years, so one would think that by now, organizations would have figured out how to manage it effectively…
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In-Person Site Visit Guide: Template
To gain an in-depth understanding of how work is accomplished within a best-practice organization, a benchmarking team may decide to visit that organization in person…
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Virtual Site Visit Guide: Template
To gain an in-depth understanding of how work is accomplished within a best-practice organization, a benchmarking team may set up a virtual visit to the organization. Often…
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Benchmarking Site Visit Checklist
If your benchmarking team decides to conduct in-depth research at another organization, it can use this checklist to ensure that it properly prepares for the visit, has what…
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Developing good benchmarking partnerships is crucial to continued improvement. This article presents the steps you can take to ensure that you can find benchmarking partners…
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This article presents six steps an organization should take to ensure that benchmarking efforts support strategic objectives, along with tools to help structure improvement…
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Scoping a Benchmarking Study
In order to see a benchmarking project through to its completion, an accurately defined scope must be determined. This guidance outlines how to designate a scope that focuses…
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This article outlines the roles of team members and other individuals involved in a typical benchmarking project. It defines the responsibilities associated with each role…
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Conducting research directly with individuals and organizations can be challenging. Interviews can get off track, surveys can yield inaccurate responses, and site visits can…
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In July 2020, APQC hosted Dan L. Ward (Special Advisor for Talent Solutions, NASA) for a conversation about how organizations can use approaches rooted in scenario planning…
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