Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Recently, APQC interviewed Carmen Lim, the order to cash global process adviser for Chevron Lubricants’ U.S. operations and product owner for Chevron Lubricants’ Agile team,…
-
Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
-
In November of 2019, APQC interviewed Tony Vu, treasurer for Miami-Dade County Public Schools, about data visualization in financial reporting. Read this case study to learn…
-
Case Study|
Excellence in Knowledge Management at Shell
Royal Dutch Shell is a global oil and gas company and one of the largest companies in the world. In 2019, Shell earned APQC’s Excellence in Knowledge Management Award in…
-
Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
-
When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
-
As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
-
Articles|
Redesigning Educational Assessment and Reporting Processes With Independent Schools Victoria
Schools invest significant time and resources into assessment and reporting, but traditional processes often generate an incomplete picture of student achievement and…
-
Case Study|
Preparing for the Next Level of Financial Planning and Analysis: Royal Dutch Shell Case Study
This case study gives a profile and overview of FP&A activities at Royal Dutch Shell. Drawing from an interview with David Gold, VP for planning, appraisal, and reporting for…