Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
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Articles|
Top Knowledge Management Priorities for 2024
Knowledge management (KM) investments are expected to remain steady in 2024 as organizations continue to invest in it. KM drives employee engagement, productivity, and…
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In order to achieve tangible benefits, businesses must implement knowledge management (KM) programs. The definition of "business value" may vary for each KM program,…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Learn about four key inputs needed to start the strategic planning process, where to get them, and what steps to take next.
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Articles|
Finding and Interviewing KM Stakeholders
When designing a knowledge management strategy, it’s important to gather feedback from a range of stakeholders, from executives and department heads to a cross-section of end…
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Tools & Templates|
APQC’s Use Case Scenario Template and Examples
Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges; determine how existing tools and approaches can be…
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Knowledge management leaders can use scenario planning to think about impending changes that will impact KM and analyze the needs of employees who use KM tools and approaches…
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Tools & Templates|
APQC’s Knowledge Management Strategic Planning Definition Worksheet and Examples
APQC’s Knowledge Management Strategic Planning Definition Worksheet helps knowledge management teams outline the goals, strategies, and activities necessary to achieve…
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Tools & Templates|
Understanding KM Maturity Capabilities: Objectives
This tool outlines how KM objectives evolve as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the objectives section of APQC’s KM Capability…
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Articles|
Setting Knowledge Management Objectives
Objectives are key to establishing a knowledge management (KM) program that is focused and relevant. Objectives answer the question: What is KM trying to achieve? Every KM…