Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
In 2018 and again in 2024, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
-
Articles|
IT Function FTEs Per $1 Billion Revenue
The measure of Number of FTEs who perform IT processes per $1 billion revenue is an important efficiency KPI for the IT function. This article explains this measure and…
-
The measure of Total IT cost, excluding depreciation/ amortization, per $1,000 revenue is another way to evaluate the cost of the IT function and is an important part of a…
-
Cost key performance Indicators (KPIs) are part of a balanced set of performance indicators for organizations (which should also include productivity, efficiency, cycle time,…
-
The measure of Total IT cost, excluding depreciation/ amortization, per IT function entity employee is one way to evaluate the cost of the IT function. This measure depicts…
-
Tools & Templates|
Interactive Information Technology (IT) Organization Performance Tune-Up Diagnostic
Compare your essential information technology (IT) organization performance metrics against your peers in this interactive spreadsheet. This tool includes the latest data…
-
Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
-
The consistent stream of technology developments can be distracting for supply chain professionals as they determine which to implement. Before an organization can reap the…
-
Process automation has nearly limitless potential as a means of improving efficiency, reducing errors, and saving time and money. However, most organizations have neither the…
-
Couple the expanded potential with the growing accessibility and maturity of RPA technologies, and RPA is quickly becoming a staple of the process management toolbox. APQC…
-
Articles|
2021 Taiwan Small- and Medium-Sized Enterprises Digital Transformation Survey: Executive Summary
This executive summary provides insights from a survey conducted by PwC Taiwan, in cooperation with Taiwan’s Institute for Information Industry and the Information Service…
-
Articles|
Finance Data Opportunities and Challenges
Big data and analytics technology have helped countless organizations improve their performance and arrive at deeper insights about key business drivers. Organizations are…
-
Business stakeholders often underestimate the amount of time, labor, and other resources that it takes to implement robotic process automation (RPA) effectively. At APQC's…
-
Articles|
What Data Management Means for the Business
Organizations often approach data management as a purely technical problem to be solved by data scientists and through expensive new technologies. For Dan French, data…
-
This case study explores how one organization built a top-down and bottom-up improvement process that uses meta data and integrated systems to automate the submission and…