Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Retaining Knowledge in the Supply Chain
With a wave of retirements causing a “silver tsunami” and organizations changing rapidly, supply chain leaders are worried about losing critical knowledge. Critical knowledge…
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In this session, Merck's Grace Chen and Melanie Adams present a case study outlining how traditional and new KM approaches helped preserve expertise in the face of a pause…
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PTT Public Company Limited (PTT) is a Thai state-owned oil and gas company. Its operated businesses consist of natural gas, gas transmission, international trading, new…
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Given rapidly changing technologies, strategies, and employee demographics, KM teams must continually improve the ways in which they support the knowledge needs of the…
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Supporting Technical Experts at TechnipFMC
Technical experts give your organization its competitive edge, but how do you identify, support, and develop technical talent over time? At APQC's 2022 Process and Knowledge…
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Articles|
Understanding Structured Knowledge Transfer
Structured knowledge transfer is a means of transferring knowledge from those who have it to those who need it. This article condenses the most important and enduring best…
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Mentoring and peer-based knowledge transfer are two of the most direct ways to transfer knowledge—but they’re not easy to get right. This article condenses APQC's most…
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In a chaotic and fast-changing business environment, critical knowledge cannot stay siloed within one project team or the brain of a single expert. Knowledge management (KM)…
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Teach for America (TFA) is a nonprofit organization that works in partnership with 50 urban and rural communities across the United States to expand educational opportunity…
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Case Study|
Leveraging Deep Knowledge Transfer at APQC
The Knowledge Management Capability Assessment Tool (KM CAT), one of APQC's flagship assessments, rates an organization’s capabilities and maturity in knowledge management…
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Knowledge management benefits project and portfolio management because it offers the tools to help everyone get on the same page, share knowledge with one another, and…
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Have you read a standard operation procedure (SOP) lacking any insight on how to do your job or spent an overwhelming amount of time searching for additional information and…
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At Teach for America, the KM team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization. In this…