Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
APQC's Knowledge Flow Process Framework
APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge flows through organizations. The cycle includes creating, identifying, collecting, reviewing,…
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Tools & Templates|
APQC’s KM Measurement Alignment Worksheet
APQC’s KM Measurement Alignment Worksheet helps KM programs explicitly connect their measures to things that matter to the business. The worksheet provides a simple,…
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Tools & Templates|
General Accounting and Financial Reporting Glossary
APQC created this glossary of terms for those interested or involved in general accounting and financial reporting. Those engaged in benchmarking may also visit APQC’s more…
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Tools & Templates|
Interactive General Accounting Tune-up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Interactive General Accounting Tune-up Diagnostic highlights Open…
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Tools & Templates|
Interactive Financial Reporting Tune-Up Diagnostic
Prepared using data from APQC’s Open Standards Benchmarking General Accounting and Reporting survey, this interactive diagnostic in excel can help you compare your financial…
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Tools & Templates|
Accounting Checklist for Closing Out the Month
To assist organizations when performing the month-end, or soft, closing, APQC has created a month-end closing checklist that contains common tasks performed to ensure the…
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Tools & Templates|
APQC's Knowledge Loss Risk Matrix
APQC’s Knowledge Loss Risk Matrix is a tool that helps organizations prioritize knowledge needs. The matrix identifies areas of knowledge that are at the highest risk of loss…
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Tools & Templates|
Diversity, Equity, and Inclusion (DEI) Glossary of Terms
This glossary defines terms to provide you with a basic understanding of workforce diversity, equity, and inclusion. It is not exhaustive but does present commonly used terms…
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Tools & Templates|
Customer Journey Map Template
Leading organizations use customer journey mapping to turn customer data into actionable insights. A customer journey map is a depiction of a customer’s key interactions with…
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Tools & Templates|
Change Management Toolkit
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Tools & Templates|
Stage-Gate Business Case Editable Template
The purpose of this stage-gate business case editable template is to provide leadership with the information required to evaluate a new product or concept in context with…
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Tools & Templates|
Stage-Gate Checklists for Gatekeepers
As new product/service ideas move through a stage-gate process, gatekeepers (decision-makers) must evaluate them after each stage, typically in a "gate" meeting. This set…
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Tools & Templates|
Stage-Gate Process for Innovation and New Product Development
This guide explains the stage-gate process for innovation and new product and service development, including an example innovation process flow as well as the gates (i.e.,…
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Tools & Templates|
Stage-Gate Business Case Template
The purpose of this stage-gate business case template is to provide leadership with the information required to evaluate a new product or concept in context with other…
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Tools & Templates|
Workforce Planning: Business Strategy Worksheet Editable Template
Part of APQC’s Workforce Planning Toolkit, this worksheet supports the completion of step one in the workforce planning framework: Specify Business Strategy and Plans. The…
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