Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Emerging Technologies for Knowledge Management
Organizations are harnessing an array of new digital and “smart” technologies to better collect, organize, and distribute enterprise knowledge. This collection contains APQC…
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Artificial Intelligence (AI) for Knowledge Management
The use of artificial intelligence (AI) is becoming more prevalent and accessible than ever before. This is enabling organizations to explore more effective methods of…
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2024 Knowledge Management Webinars
APQC takes pride in hosting regular webinars on knowledge management (KM) to provide its valued members with engaging and informative experiences that foster connections and…
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2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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2023 Knowledge Management Priorities & Predictions
With the markets changing rapidly and the rise of remote and hybrid work, companies have had to re-evaluate their priorities for knowledge management and collaboration. This…
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2022 KM Program Benchmarks and Metrics
In 2022, APQC expanded and enhanced its flagship knowledge management program benchmarking survey in response to shifts in enterprise knowledge needs, workforce structure,…
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Trends in Information Management and Search
In early 2021, APQC and search solution provider Sinequa partnered to survey high-level knowledge management (KM) and IT leaders in large organizations about their projects…
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KM Conversations: KM for a Smarter, More Automated World
Automation, machine learning, and AI are changing how organizations approach KM. And as the pandemic creates disruptions and financial challenges, many organizations are…
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Enterprise Content and Collaboration in the Cloud
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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2019 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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2019 Knowledge Management Priorities
Learn what knowledge management programs are focused on in 2019, what tools and approaches they’re investing in, and how KM teams feel about the current direction of the…