Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
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Tools & Templates|
20 Questions to Ask Yourself When Developing a KM Business Case
Creating or evaluating a business case for Knowledge Management (KM) can be challenging. In any case, this tool provides 20 questions that will assist you in this process…
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Tools & Templates|
APQC's KM Competencies Gap Analysis Template
APQC's KM Competencies Gap Analysis Template is designed to help KM teams identify gaps between current-state and desired levels of core competencies. APQC recommends using…
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Tools & Templates|
Core Competencies for Knowledge Management Teams
APQC has defined a list of core competencies for KM teams, divided into four categories: Project and program management Consulting and customer centricity …
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Tools & Templates|
Knowledge Management IT/Business Analyst: A KM Core Team Job Description
APQC has consulted with industry leaders to create sample job descriptions for common knowledge management (KM) core team roles. This is the job description for the knowledge…
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Tools & Templates|
KM Core Team Job Descriptions: Defining Key Positions and Their Responsibilities
APQC has consulted with industry leaders to determine which KM core team roles are most vital to the success of a KM program: KM leader, KM specialist, KM communication…
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Tools & Templates|
Knowledge Management Communication Director: A KM Core Team Job Description
APQC has consulted with industry leaders to create sample job descriptions for common knowledge management (KM) core team roles. This is the job description for the…
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Tools & Templates|
Knowledge Management Leader: A KM Core Team Job Description
APQC has consulted with industry leaders to create sample job descriptions for common knowledge management (KM) core team roles. This is a job description for a knowledge…
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Tools & Templates|
Knowledge Management Specialist: A KM Core Team Job Description
The knowledge management specialist job responsibilities include promoting knowledge sharing throughout the organization's operational business processes and systems by…
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Tools & Templates|
KM Partnerships FAQ
This guide answers the questions APQC hears most related to developing and leveraging partnerships between knowledge management (KM) and other areas of the business.
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Tools & Templates|
Understanding KM Maturity Capabilities: Governance & Leadership
This tool outlines how building KM governance and leadership evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the governance and…
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Tools & Templates|
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
To date, APQC has recognized more than 20 mature KM programs as part of its Excellence in Knowledge Management initiative. The recognition is based on analysis from APQC’s KM…
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Tools & Templates|
Interview Guide for KM Partnerships
To deliver maximum benefit to the business, knowledge management (KM) teams need to build partnerships with support functions and business groups across the organization…
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Tools & Templates|
Knowledge Management Partnership Matrix: Template and Example
Most knowledge management (KM) teams cannot achieve their goals alone. Instead, they must partner with other support functions such as IT, organizational learning, and…