Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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HR Shared Services Best Practices
This article presents practices that help HR shared services organizations improve performance in terms of cost savings, efficiency, productivity, and effectiveness. Use this…
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The Future of Shared Services
In an email interview with APQC, shared services experts from ScottMadden explained how organizations today are fine tuning the HR shared services (HRSS) model to deliver…
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This article is a summary of an APQC webinar on HR shared services trends, benchmarks, and levers. Karen Hilton and Courtney Jackson, partners at ScottMadden presented the…
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HR Shared Services: Survey Highlights
This article provides information to address these and other needs related to HR shared services. It highlights key practices findings from the sixth cycle of APQC and…
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ScottMadden’s research shows that top-performing HR shared services organizations’ staffing levels are approximately 2-5 times more efficient while operating costs are 20%-40…
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Keys to Great HR Shared Services
APQC and ScottMadden partner to collect benchmarks on HR shared services organizations. In an email interview with APQC, ScottMadden explained why continuous improvement is…