Getting From Good to Great in HR Shared Services

Published On:

June 29, 2021

Authored By:

APQC

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ScottMadden’s research shows that top-performing HR shared services organizations’ staffing levels are approximately 2-5 times more efficient while operating costs are 20%-40% lower than peer organizations. Whether you are in the early stages of operations or have an established service delivery model primed for growth, there are key levers you can adjust for immediate and long-term improvements.

In a 2021 APQC webinar, ScottMadden’s Courtney Jackson, Patricia Ferris, and Jonathan Luk introduce a proven framework to help you determine if your operations are aligned with leading practices, and if not, how to get there.

This is a summary of the webinar; click here for the webinar recording, or here for the slides.

Type:

Articles

Topics:

Human Capital Management, HR Service Centers, Shared Services

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

Getting From Good to Great in HR Shared Services

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