Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
IT Organization Performance Key Benchmarks: Cross-Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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Articles|
Cycle Time in Days to Resolve Adjustments
A lengthy cycle time for billing adjustments can cause ripple effects for key finance processes like reporting and forecasting. After reviewing cross-industry data on cycle…
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Infographics|
Eliminating Adjustments Bottlenecks
Adjustments come about for perfectly understandable reasons. In some cases, customers might find that there was a mistake in their billing or that an order is delivered with…
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Tools & Templates|
Interactive Finance Organization Tune-Up Diagnostic
Prepared using data from APQC’s Open Standards Benchmarking Finance Organization survey, this interactive diagnostic in Excel can help you compare your finance function's…
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Articles|
The Role of Technology in KM
AI and other technologies transform how people find and share knowledge in organizations. KM teams drive adoption while facing challenges such as leaders not seeing the value…
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Data and Measures|
Summary of Open Standards Benchmarking Measures: Information Technology (IT) Organization
The APQC Open Standards Benchmarking® measure list provides a clear overview of all available measures for a specific survey. These measures are sorted by research area, the…
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Infographics|
Three Critical Success Factors for Implementing AI
The use of artificial intelligence (AI) is becoming more powerful and accessible than ever before, enabling organizations to drive enterprise value at new levels of scale…
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Organizations can utilize artificial intelligence (AI) to analyze vast amounts of data, make better decisions, and improve customer experiences. The successful implementation…
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Prepared using data from APQC’s Open Standards Benchmarking Database, this infographic discusses the cycle time to perform the annual close and shares advice to help…
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The annual close comes during one of the heaviest workload periods of the year for accountants, as month-end, quarter-end, and year-end closing processes converge in a…
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Articles|
Finance FTEs per $1 Billion in Revenue
Calculating and benchmarking the total number of full time-equivalent employees (FTEs) in the finance function is a good way to get a quick snapshot of finance function…
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Articles|
Outsourced Cost of the Finance Function
APQC's Open Standards Benchmarking segments the total cost of the finance function into five categories: systems cost, personnel cost, overhead cost, outsourced cost, and…
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Collections|
APQC's Knowledge Management Portfolio Assessment Process
Over time, knowledge management programs mature, business priorities shift, and new technologies emerge. Due to these changes, KM teams need to periodically revisit their…
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Does HR work for employees or the business? This article reveals how employees, who responded to APQC’s HR Customer Satisfaction survey, answered this question and explains…
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Articles|
Why Satisfaction with HR Matters
There’s never been a more pressing time for HR functions to find creative ways to satisfy employees. Drawing from the results of APQC’s HR Customer Satisfaction survey, this…