![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1_0.jpg?itok=CaqpNLl5)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Tools & Templates|
Training & Development Interactive Tune-up Diagnostic
Prepared using APQC’s Open Standards Benchmarking® database, this interactive diagnostic in Excel can help you compare your organization's performance on key cost, efficiency…
-
Tools & Templates|
Interactive IT Application Development and Maintenance Tune-Up Diagnostic
Compare your essential information technology (IT) application development and maintenance metrics against your peers in this interactive spreadsheet. This tool includes the…
-
Tools & Templates|
Expanding Treasury Skills
Across organizations, treasury departments are facing large shifts in how they serve the business. With new opportunities to optimize working capital and to streamline…
-
Tools & Templates|
Employer Checklist for Improving Employee Engagement
Based on APQC's Engagement and the Employee Experience research, this checklist highlights key steps that employers can take to improve their employee engagement programs.
-
Tools & Templates|
Data Visualization Recommended Reading
APQC created this recommended reading list for those in the finance function seeking to create more compelling and impactful financial and managerial reporting leveraging…
-
Tools & Templates|
Knowledge Management Design Principles
Every knowledge management program is a little different, but certain success drivers are almost universally applicable. This document distills the collective wisdom of…
-
Tools & Templates|
Interactive Expense Reimbursement Tune-Up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and…
-
Tools & Templates|
Interactive Sales and Marketing Tune-up Diagnostic
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing and updated for 2019, compare your essential sales and marketing metrics against your peers in…
-
Tools & Templates|
Sales and Marketing Tune-up Diagnostic
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this tune-up diagnostic highlights the most critical key performance indicators in the area of…
-
Tools & Templates|
Knowledge Management Capability Assessment Tool
The Knowledge Management Capability Assessment Tool (KM CAT) looks at everything from your KM strategy to how KM is funded, the governance in place, the processes and…
-
Tools & Templates|
Planning and Management Accounting Performance Assessment
Management accounting focuses on internal processes to understand cost, productivity, and efficiency as your organization plans, budgets, and forecasts. When you complete the…
-
Tools & Templates|
Order to Cash Performance Assessment
Order to cash is a cross-functional set of processes that involve receiving, processing, and billing customer orders. APQC's Order to Cash research is focused on the main…
-
Tools & Templates|
Clean Electrification Maturity Assessment Tool
Electricity utilities around the world are facing an accelerating transformation of their business models, customer expectations, competition, and underlying technologies…
-
Tools & Templates|
Process Management Capability Assessment Tool
Rooted in over 40 years of process research and APQC's Seven Tenets of Process Management℠, the Process Management Capability Assessment Tool (PM CAT) provides you an…
-
Tools & Templates|
ScottMadden Financial Management Shared Service Organization (FMSSO) Benchmarking Study
Understand your shared services organization (SSO) performance compared to peers, identify inefficiencies, and make the right organizational and operating choices for the…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.