Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2022 Supply Chain Priorities and Challenges
This collection contains content created from APQC's 2022 annual research into priorities and challenges for Supply Chain Management. Click here for results from the 2021…
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Accounts Payable Practices Reports
This collection, developed from APQC's Open Standards Benchmarking® accounts payable and expense reimbursement survey, provides cross-industry and industry-specific content…
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Transformation in Order-to-Cash
APQC’s research has found end-to-end process management, such as with O2C, to be a best practice to focus on the entire value stream and result in better outcomes, such as…
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Digital Supply Chain Podcasts
This collection contains a five-part podcast series about supply chain digitalization. Each podcast is an interview conducted by either Marisa Brown or Mercy Harper from APQC…
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APQC's Knowledge Management Portfolio Assessment Process
Over time, knowledge management programs mature, business priorities shift, and new technologies emerge. Due to these changes, KM teams need to periodically revisit their…
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Contact Center Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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KM Essentials: Introduction to Knowledge Mapping
This “KM Essentials” collection offers a comprehensive view of knowledge mapping for anyone who wants to learn more about knowledge maps, how to create them, and what they…
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Knowledge Mapping Concepts and Tools
Knowledge maps are powerful tools to inventory an organization’s critical knowledge and pinpoint areas that may be at risk. In many cases, the simple act of creating a…
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APQC Supply Chain Collaboration with Rutgers University
APQC has collaborated with Rutgers University to engage undergraduate and graduate-level supply chain management students in real-world research. The content in this…
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Strategic Workforce Planning
The items in this collection provide insights on the survey findings. Organizations can use this information to benchmark and improve their workforce planning processes.
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HR Customer Satisfaction
This collection features the results of APQC's survey on HR customer satisfaction. From the resources in this collection learn: Which aspects of HR employees are most…
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Fixing Knowledge & Process Productivity Problems
Wasted time, duplicated work, and inefficient processes have a bearing on an organization’s bottom line. Small inefficiencies add up—and they also impede innovation, agility,…
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Excellence in Knowledge Management 2020
APQC recognized 12 organizations as winners of its Excellence in Knowledge Management award in 2020. The award is based on analysis from APQC’s KM Capability Assessment Tool,…
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Excellence in Knowledge Management 2021
APQC recognized six organizations as recipients of its Excellence in Knowledge Management (KM) recognition in 2021. The recognition is based on analysis from APQC’s KM…
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2021 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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