Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
2023 Supply Chain Priorities and Challenges Survey Report
APQC concluded its ninth annual Supply Chain Management Priorities and Challenges research in early 2023. This survey report includes insights on organizations’ supply…
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Reports & White Papers|
If Disruption is the New Normal, Operational Resilience is the New Necessity
Disruption is no longer a one-off event, and extreme volatility is the new global reality. Yet, according to BCG’s new benchmark, only 10 percent of companies are prepared to…
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Reports & White Papers|
Sales & Operations Planning in Supply Chain Quick Poll Summary Report
APQC conducts periodic quick polls in supply chain to collect information from supply chain professionals about the use and planned adoption of emerging technologies and key…
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Reports & White Papers|
Big Data and Advanced Analytics in Supply Chain Quick Poll Summary Report
APQC conducts periodic quick polls in supply chain to collect information from supply chain professionals about the use and planned adoption of emerging technologies and key…
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Reports & White Papers|
Digital Transformation in Supply Chain Quick Poll Summary Report
APQC conducts periodic quick polls in supply chain to collect information about the use and planned adoption of emerging technologies and key practices.In October 2022, we…
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Reports & White Papers|
Effective Change Management Practices: Survey Report
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Reports & White Papers|
Optimizing Customer Service: White Paper
Customer service interactions are ‘moments of truth’ that provide customer service representatives with an opportunity to transform wary, skeptical, or dissatisfied customers…
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Reports & White Papers|
Optimizing Customer Service: Survey Report
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Reports & White Papers|
Boundless Benchmarking: Revolutionizing Business Models With Open Standards
Benchmarking continues its reign as one of the most popular and effective management tools used. Even great management tools cannot stand still and must evolve if they are to…
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Reports & White Papers|
Benchmarking 2022: Evolution of Strategic Value Survey Report
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Reports & White Papers|
Workforce Diversity, Equity, and Inclusion: Survey Report
Find out how organizations across industries and the globe are approaching diversity, equity, and inclusion. Based on a survey of DEI leaders, this report provides insights…
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Reports & White Papers|
Becoming an Effective Finance Business Partner: Survey Report
Business stakeholders have always needed a key point of contact within finance to provide answers and guidance. As the importance of data-based decisions has grown and the…
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Reports & White Papers|
Strategic Planning for Knowledge Management
Strategic planning for knowledge management is important because it helps you operationalize your KM strategy and determine the resources needed to support it. This white…
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Reports & White Papers|
Applying Knowledge Management in the Business: Survey Report
In 2022, APQC surveyed 221 KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Reports & White Papers|
Managing Mergers and Acquisitions Survey Report
Most merger & acquisition (M&A) deals tend to fall apart in the integration phase. Whether it’s underestimating the costs of integrations, setting unrealistic timelines,…
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