Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Infographics|
Snapshot of Process Automation
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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All data are not created equal. Certain data types – mainly those that interact with multiple business processes – are prone to potentially devastating inconsistencies. In…
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In 2018 and again in 2024, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
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Infographics|
Get Started with Finance Data Visualization
Data visualization is a powerful tool every finance team should have in their toolbox. It’s often the best way to communicate complex trends and complicated data with non…
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Data and Measures|
IT Organization Performance Practices Report: Large Organization by Revenue
This report summarizes practices in large organizations (Greater than $ 1 billion in revenue) related to IT strategy and governance, methodologies and processes, focus areas,…
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Data and Measures|
IT Organization Performance Practices Report: Small Organization by FTEs
This report summarizes practices in small organizations (Less than 5,000 FTEs) related to IT strategy and governance, methodologies and processes, focus areas, and maturity…
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Collections|
IT Organization Performance Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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Collections|
IT Organization Performance: Practices Reports
This collection provides cross-industry and industry-specific content summarizing practices related to IT strategy and governance, methodologies and processes, focus areas,…
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This collection is your road map to successfully managing information technology efficiency and effectiveness. The content within will teach you about key performance…
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Data and Measures|
IT Organization Performance Practices Report: Size by Revenue Comparison
Based on APQC’s Open Standards Benchmarking® in Information Technology Organization Performance Assessment, this report provides an overview of IT strategy, governance,…
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Data and Measures|
IT Organization Performance Practices Report: Size by FTE Comparison
Based on APQC’s Open Standards Benchmarking® in Information Technology Organization Performance Assessment, this report provides an overview of IT strategy, governance,…
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Data and Measures|
IT Organization Performance Practices Report: Large Organization by FTE
This report summarizes practices in large organizations (Over 5,000 FTEs) related to IT strategy and governance, methodologies and processes, focus areas, and maturity from…
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Data and Measures|
IT Organization Performance Practices Report: Small Organization by Revenue
This report summarizes practices in small organizations (less than $500 million in revenue) related to IT strategy and governance, methodologies and processes, focus areas,…
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Data and Measures|
IT Organization Performance Practices Report: Asia-Pacific Region
This report summarizes practices in the Asia-Pacific Region rrelated to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…