Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Eliminating Adjustments Bottlenecks
Adjustments come about for perfectly understandable reasons. In some cases, customers might find that there was a mistake in their billing or that an order is delivered with…
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Improving your organization’s performance of AP processes year-over-year is all well and good, but is it good enough relative to other organizations? Benchmarking against…
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Total Uncollectable Balances as a Percentage of Revenue
It’s more important than ever to know how much bad debt (e.g., payments owed that will never be collected from customers) you hold, particularly in a chaotic business…
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Infographics|
Number of FTEs that Perform the Process "Process Accounts Receivable (AR)" per $1 Billion Revenue
Accounts receivable (AR) is one of the most critical and high-volume processes that organizations carry out. Delays in this process mean less working capital and liquidity,…
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The total cost to invoice customers is an important KPI that measures the efficiency of your sales and accounting teams and the health of the invoicing process itself. This…
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Infographics|
Days Sales Outstanding
Days Sales Outstanding (DSO) is a key measure of a finance team’s efficiency and is closely linked to days cash on hand and liquidity. Every organization is happy to have…
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Infographics|
Being Prepared for the Unexpected: Days Cash on Hand
Days cash on hand is a valuable liquidity metric that measures the number of days an organization can continue paying its operating expenses with the amount of cash currently…
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Infographics|
Cycle Time in Days to Resolve an Invoice Error
Invoicing errors occur for many different reasons and can lead to payment delays from customers. If they happen repeatedly, invoicing errors will also lead to an erosion of…
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This infographic reviews APQC’s benchmark data on the percentage of active customers that are delinquent at any time during the year and highlights strategies that…
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Order-to-cash (O2C) is an end-to-end process that encompasses all the steps that a company carries out from the time it receives an order to the point at which it receives…
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APQC conducted a research effort (“Transformation in Order-to-Cash”) to understand the state of Order-to-Cash (O2C) process transformation and how leading organizations are…
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Infographics|
Measuring Order-to-Cash
Measurement is a key part of process performance for O2C. Measurement enables decision making at all levels in the organization. Without measuring, leaders manage and make…
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Infographics|
Benefits of O2C End-to-End Process Management
APQC conducted a research effort (“Transformation in Order-to-Cash”) to understand the state of Order-to-Cash (O2C) process transformation and how leading organizations are…