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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Key IT Application Development and Maintenance Benchmarks at a Glance: Mining Industry
Prepared using APQC’s Open Standards Benchmarking® data in IT Application Development and Maintenance, this article highlights important IT application development and…
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Despite the establishment of a formal procurement process, some organizations have staff members who engage in maverick purchasing. Maverick purchasing often occurs because a…
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Articles|
Drivers of Analytics Program Effectiveness
To better understand which levers analytics teams need to focus on, we conducted a correlation analysis on data from the Trends in Data and Analytics survey. This article…
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Infographics|
Reporting Structure and Staffing for FP&A
How are today's FP&A teams organized in terms of reporting structure, service delivery model, staffing, and span of control? Based on a 2019 FP&A research study conducted by…
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Infographics|
FP&A Skills and Development
How do you best develop the FP&A skills of the future? Based on a 2019 FP&A research study conducted by APQC and AFP, this infographic examines a few key statistics to help…
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Tools & Templates|
Knowledge Management Capability Assessment Tool
The Knowledge Management Capability Assessment Tool (KM CAT) looks at everything from your KM strategy to how KM is funded, the governance in place, the processes and…
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Tools & Templates|
Planning and Management Accounting Performance Assessment
Management accounting focuses on internal processes to understand cost, productivity, and efficiency as your organization plans, budgets, and forecasts. When you complete the…
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Tools & Templates|
Order to Cash Performance Assessment
Order to cash is a cross-functional set of processes that involve receiving, processing, and billing customer orders. APQC's Order to Cash research is focused on the main…
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Tools & Templates|
Clean Electrification Maturity Assessment Tool
Electricity utilities around the world are facing an accelerating transformation of their business models, customer expectations, competition, and underlying technologies…
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Tools & Templates|
Process Management Capability Assessment Tool
Rooted in over 40 years of process research and APQC's Seven Tenets of Process Management℠, the Process Management Capability Assessment Tool (PM CAT) provides you an…
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Tools & Templates|
ScottMadden Financial Management Shared Service Organization (FMSSO) Benchmarking Study
Understand your shared services organization (SSO) performance compared to peers, identify inefficiencies, and make the right organizational and operating choices for the…
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Tools & Templates|
Develop, Train, and Counsel Employees Rapid Performance Assessment
Gain insights into the ideal training organization structure, resource allocations, and training methods by completing the Develop, Train, and Counsel Employees Rapid…
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Tools & Templates|
Create and Manage HR Strategy Rapid Performance Assessment
Connect HR strategic activities to business objectives by completing the Create and Manage HR Planning, Policies, and Strategies Rapid Performance Assessment. By linking a…
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Tools & Templates|
HR Organization Rapid Performance Assessment
Assess the current structure and performance of the HR organization by completing this Rapid Performance Assessment. Critical indicators include the number of employees…
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Tools & Templates|
Reward and Retain Employees Performance Assessment
Up to 25 percent of new hires at bottom-performing organizations leave within the first year, which indicates a tremendous opportunity for better selection and on-boarding…
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