Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
4 Tips for Establishing an Internal Talent Marketplace
Today’s professionals know that continuous learning is key to career success, but traditional talent development rarely meets the pace or direction at which employees want to…
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Infographics|
Optimizing HR Operations
The savings are big for organizations that reach peak levels of performance for HR operations. This infographic quantifies the savings opportunity and lists proven…
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Infographics|
HR Operations: Snapshot of Top Performance
What does HR operations success look like and how do you get it? Find out fast with this snapshot of benchmarks and performance drivers. This infographic outlines key…
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Infographics|
You Might Have Too Many HR Administrative FTEs
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. But headcount reductions can easily…
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Infographics|
The Current State of HR Shared Services
Based on the sixth cycle of APQC and ScottMadden's HR Shared Services Survey, this infographic highlights current HR shared services practices and performance outcomes. Find…
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Infographics|
Total Cost of HR as a Percentage of Selling, General, and Administrative (SG&A) Costs
This infographic reviews HR costs as a percentage of selling, general, and administrative (SG&A) costs and highlights some factors that are important to consider for the most…
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Infographics|
Average Span of Control for the HR Function
The span of control—which refers to the number of direct reports a manager has—is a measure that can help organizations evaluate the size of their HR function. Measuring the…
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Intro to HR & Human Capital Reporting
Reporting HR and human capital data to internal stakeholders such as executives, HR leaders, managers, and process owners is foundational to making evidence-based HR and…
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Human Capital Disclosure: What You Need to Know—Now
From this infographic learn what human capital disclosure entails, why it is an increasingly important organizational practice, and what data and information organizations…
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Infographics|
The Pandemic, Employees, & HR's Response
In this infographic based on APQC's HR Customer Satisfaction survey, find out: How employees say they have been impacted by the pandemic, How often employees are…
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Infographics|
What Employees Really Think About HR
In this infographic, based on APQC's HR Customer Satisfaction Survey, find out what employees have to say about HR's strengths and weaknesses and get guidance for ways to…
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Infographics|
HR Technology & the Digital Organization
This infographic is based off the results from APQC's 2021 Current State of the HR Function survey of more than 200 HR leaders.
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Infographics|
Building Blocks of Best-in-Class HR
This infographic showcases the practices and performance outcomes realized by best-in-class HR functions. It includes steps that other HR functions can take to improve. …
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HR Operating Model Trends
Find out how HR functions today are structured, whether current HR function structures are proving effective, and whether HR functions have plans to restructure in the near…
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HR Spending, Staffing, Performance, and Challenges
Get an inside look at HR spending and staffing trends. Learn the top challenges facing HR functions today. And, find out how HR functions are faring on key performance…