Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As organizations continue to put greater emphasis on data-driven decision making, the ability to provide relevant measures and timely access to data has become more important…
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In July 2021, APQC’s Holly Lyke-Ho-Gland (principal research lead, process and performance management) and Jonathan Kraft (project manager) facilitated two roundtable…
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Organizations know that choosing the right measures is a critical step in generating meaningful insights and reports. A well-balanced set of measures provides actionable…
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Digital transformation projects are often broad in scope, time-consuming, and costly. As such, it’s important to use more than just milestones to track their progress. A…
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This article shares insights from Smarter Solutions CEO, Forrest Breyfogle, about how organizations can develop an integrated enterprise excellence business management system…
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Training people and monitoring their processes’ performance ensures support for process improvement efforts, but APQC’s 2019 Putting Process Frameworks into Action survey…