Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
2024 Top Priorities in Knowledge Management
The events of the 2020s have significantly disrupted the traditional ways of managing knowledge. As a result, new and creative approaches have emerged to address pressing…
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APQC conducted its annual research survey in early 2024 to determine Knowledge Management professionals' top objectives and priorities. The survey asked KM respondents to…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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Articles|
Narrative Thinking with Lance Weiler
Solving difficult problems requires collaboration. But as anyone who has spent time in a bad meeting or a dysfunctional project group will tell you, collaboration can go…
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Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
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Webinars & Videos|
Engaging Virtual Communities
In this webinar, APQC’s Lauren Trees outlines ways to build and sustain cross-functional communities of practice in the context of remote and hybrid working. Topics include…
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Presentation Slides|
Engaging Virtual Communities
In this webinar, APQC’s Lauren Trees outlines ways to build and sustain cross-functional communities of practice in the context of remote and hybrid working. Topics include…
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The hybrid office offers a lot of benefits, but it also has unique challenges, especially when it comes to communication. In this quick chat, APQC’s Mercy Harper talks to…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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Tools & Templates|
Approaches to Drive KM Adoption and Knowledge Reuse
Knowledge management (KM) only works when employees actually use KM tools and resources, so KM teams need to deploy targeted approaches to incentivize them to do so. The list…
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Collections|
2019 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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This blinded case study focuses on a large software company that wanted to improve the flow of knowledge between its product groups and the rest of the organization and give…