Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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People of Process Management 2023
In 2023, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work.This research explores the demographics,…
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The Future of Finance Talent
Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…
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HR Shared Services
When managed well, HR shared services organizations can be an effective way to reduce HR costs, while maintaining or increasing the quality of HR services delivered. This…
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HR Shared Services Practices Reports
Find out how HR shared services organizations handle:Reporting structures and geographic models,Staffing models and services offered, andAutomation and conversational…
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Talent Management Technology: Survey Results Snapshots
This collection contains reports that explore engagement and retention trends and practices among the organizations that completed APQC’s Open Standards Benchmarking® Talent…
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HR Technology Adoption Survey Results Snapshot
This collection provides reports that explore HR technology adoption trends and practices among organizations that completed APQC’s Open Standards Benchmarking® Human Capital…
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HR Transformation Toolkit
This toolkit provides ideas and templates that organizations can draw from when facilitating HR transformations.
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HR Shared Services Organizations Key Benchmarks
A collection of key human capital benchmarks collection in the first half of 2023 by APQC and ScottMadden in the eighth cycle of their HR Shared Services Benchmarking study…
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Skills Gaps Survey Results Snapshots
This collection provides reports that explore the availability and importance of different employee skills sets among organizations that completed APQC’s Open Standards…
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Benchmarking Diversity, Equity, and Inclusion
Social justice movements, growing interest in sustainability, and new diversity reporting requirements/initiatives have organizations ramping up actions to support diversity…
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Human Capital Management Best Practices
This collection takes you through the HCM life cycle as laid out in APQC's Process Classification Framework® (PCF), and highlights best practices for each HCM process. The…
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Redeploy and Retire Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, the articles in this collection highlight important measures and median metric values for the Redeploy and retire…
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Engagement and Retention: Survey Results Snapshots
This collection contains reports that explore engagement and retention trends and practices among the organizations that completed APQC's Open Standards Benchmarking® Talent…
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Manage Employee Information and Analytics Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, this collection highlights important measures and median metric values for the Manage employee information and…
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Workforce Planning Toolkit
Workforce planning entails identifying the capabilities that an organization needs and making plans for how the organization will obtain them. This collection provides…
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