Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
In recent years, Knowledge Management (KM) teams have become valuable strategic partners in organizations. Typical partners for KM teams include IT, HR, learning and…
-
APQC research consistently shows that a collaborative organizational culture leads to increased productivity, improved cycle times for business processes, and innovation. The…
-
In this article, you will learn about the current state of virtual collaboration, what it means for supply chain management, and five keys to leading more successful and…
-
Social media has become a centerpiece of daily life, and employees increasingly expect to be able to use fast-paced and interactive social tools at work. Many organizations…
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
In an effort to improve effectiveness, many supply chain organizations are looking toward teamwork and collaboration, both internally and with external partners. They see the…
-
Many people initially think of KM as a set of tools that can help connect them to information and expertise. While these tools have evolved significantly over the past few…
-
Articles|
Breaking Down Silos for Better Collaboration
Collaboration helps groups across an enterprise drive more sustainable process improvements, communicate more effectively with each other, and develop a more comprehensive…
-
Articles|
Understanding KM Events
Events are a great way to engage employees in knowledge management (KM). This article condenses the most important and enduring best practices for KM events identified by…
-
Articles|
Narrative Thinking with Lance Weiler
Solving difficult problems requires collaboration. But as anyone who has spent time in a bad meeting or a dysfunctional project group will tell you, collaboration can go…
-
After explaining the benefits of collaboration across traditional organizational boundaries, this article focuses on the basics of two collaboration structures: communities…
-
Most organizations want to boost collaboration, but for the Gladstone Institutes, collaboration is mission critical. Gladstone is a nonprofit life sciences research…
-
Employees work differently in digital spaces, and knowledge management (KM) programs must adapt. This article condenses APQC’s most important best practices for KM in the…
-
While most people are satisfied with the current state of virtual collaboration, many struggle to use virtual tools for complex tasks like innovation, problem solving,…
-
One of the biggest challenges in knowledge management (KM) is to break people out of habits that inhibit the flow of knowledge, such as stowing information away in accessible…