Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Enterprise content management systems that provide employees with timely, useful information can enhance productivity, quality, collaboration, and job satisfaction…
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During this session, participants examined the significant impact of Generative AI on business outcomes, particularly in the context of customer service. The focus was on…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Understanding Search and Discovery
Finding needed information through consumer tools is easy, but at work, this process is often frustrating and cumbersome. This article condenses the most important and…
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Global HR consulting firm Mercer has a wealth of documented expertise and thought leadership at its disposal for consultants and clients alike, but it hasn’t always been easy…
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Cloud software is one of the most pervasive trends in enterprise computing, with global cloud adoption growing each year. APQC carried out its Enterprise Content and…
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Listen to Peers When Selecting Cloud Vendors
In its Enterprise Content and Collaboration in the Cloud study, APQC examined how organizations select vendors and solutions for cloud-based KM, along with the selection…
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Ruckus Networks, a wired and wireless networking equipment and software provider, is no stranger to disruption. But despite multiple acquisitions and technology migrations…