Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
Benchmarking and Improvement Tools
This collection provides explanations and examples of models, techniques, diagrams, charts, and guides for use in benchmarking. These include tools for analysis, planning,…
-
Tools & Templates|
Benchmarking and Improvement Tools
This is an APQC guide with models, techniques, diagrams, charts, and guides that organizations can use in their benchmarking and process improvement efforts. These include…
-
This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
-
This case study explores how one organization built a top-down and bottom-up improvement process that uses meta data and integrated systems to automate the submission and…
-
Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
-
Webinars & Videos|
Curating a Process Mindset in Tech Finance
Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
-
Presentation Slides|
Curating a Process Mindset in Tech Finance
Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
-
For many process professionals, working in a center of excellence is a dream job. The center of excellence model allows process to deliver maximum impact by not only by…
-
Articles|
Seeing the Power of Process Improvement with Continuous Improvement Specialist Greg Parlee
Some people make business decisions based on gut instinct, emotions, and short-term thinking—but not process people. Process people apply a more scientific, systems thinking…
-
Standardization is integral to process work, but flexibility is important too. Process professionals need to be able to determine where to be rigorous, where to allow for…
-
Presentation Slides|
Lean Approach to Process Improvement
As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
-
As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…