Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
What to Expect in Process and Performance Management in 2024
APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey…
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Top Continuous Improvement Priorities in 2024
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, dives into the priorities and challenges associated…
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Top Priorities for 2024 and How APQC Research Can Help
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, reveals the top priorities for process and performance…
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Technology Implementation Success Starts With Your Process Team
APQC’s Principal Research Lead, Holly Lyke-Ho-Gland, discusses how process teams support technology implementation and why 3 key stakeholders need to work together and the…
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What is Organizational Transformation?
APQC’s Principal Research Lead, Holly Lyke-Ho-Gland, discusses what organizational improvements are and why transformations that succeed need 4 dimensions to thrive.
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What are Operational Improvements?
APQC’s Principal Research Lead, Holly Lyke-Ho-Gland, discusses what operational improvements mean and what process teams’ roles are in them. There are 3 key roles for…
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What are Process Strategic Initiatives?
APQC’s Principal Research Lead, Holly Lyke-Ho-Gland discusses what process strategic initiatives mean and what’s processes roll in them. Strategic planning is a systematic…
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Curating a Process Mindset in Tech Finance
Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
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How to Use RPA & AI to Hyper-automate Your Processes: Drive Productivity Up and Costs Down
Businesses of today want to leverage automation, whether in its most minimal form or in its entirety. Robotic process automation (RPA) is that quiet murmur that has now…
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Transformation from Within: Our OpEx Journey
Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…
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Delivering a Process Thinking Culture
In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…
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World Class Journey- Implementing Business Process Management Across Intel Finance
In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…
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Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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Developing a Growth Mindset for Finance Talent Development
Are you growth-minded? Your Finance team’s evolution starts with cultivating a growth mindset. In a constant changing world, the need for finance associates to “think…