What are Operational Improvements?

Published On:
June 17, 2022
Authored By:
APQC
Public Content:
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APQC’s Principal Research Lead, Holly Lyke-Ho-Gland, discusses what operational improvements mean and what process teams’ roles are in them.  There are 3 key roles for process teams when it comes to operational improvement: developing processes, monitoring processes, and optimizing processes.