Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC's business process management (BPM) research has revealed ten keys to successful BPM common to organizations that excel in process management. Whether or not these…
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
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Tools & Templates|
Lean Technique: A3 Problem Solving Template
A-3 is a step-by-step template for applying plan-do-check-act, also known as PDCA or the Deming cycle. The name comes from the standard international paper size A-3, which is…
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In September 2020, APQC spoke with Dr. Veera Ramanathan (director for process lead, information management at BioMarin Pharmaceutical Inc.) about his organization’s robotic…
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Reports & White Papers|
Process Mining 101: Bridging Data and Process for Real-World Insights
Process mining is a process analysis method that, in many ways, turns traditional business process management (BPM) on its head. Instead of analyzing processes with sticky…
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Collins Aerospace needed to simplify its approach to prioritizing processes and developed purposeful training and communication for leaders and employees to create increased…
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Articles|
How to Categorize Your Processes
Process categorization allows an organization to develop a holistic understanding of its processes in order to assess process risk, carry out process improvements, and align…
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Collections|
Digital Transformation: Strategy to Tactics
Digital transformation is a high priority for many organizations. Everyone is talking about it, and leaders want to ensure that digital projects are moving forward…
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To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to…