Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Structured Elicitation Approaches for Knowledge Transfer
Elicitation refers to a series of processes/techniques to make tacit knowledge explicit, or in other words, to extract knowledge stored in someone's head and document it so…
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Tools & Templates|
Peer-based Sharing Approaches for Knowledge Transfer
Peer-based refers to knowledge sharing that occurs directly between employees. Peer-based sharing is interactive and personal, which makes it well-suited to the transfer of…
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Tools & Templates|
Documentation Approaches for Knowledge Transfer
Documentation is the process of codifying knowledge into written, audio, visual, and/or video assets. When knowledge is in the form of content, it can be transferred to…
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Tools & Templates|
Microsoft’s Community Culture Accelerators: Examples
This document, shared by Microsoft IP Engineering Lead and Worldwide Community Lead Robin Ray-Howett, describes a series workshops used by Microsoft’s communities of practice…
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Tools & Templates|
Community of Practice Leader Onboarding Checklist
This list overviews actions that a new community leader, prior community leader, and KM team should take to onboard a new community leader and prepare the community for a…
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Tools & Templates|
A Framework for Creating and Sustaining Communities of Practice
This article provides an overview of APQC’s Framework for Creating and Sustaining Communities of Practice and describes its four primary stages: Align to business…
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Tools & Templates|
APQC’s Worksheet for Identifying Barriers to the Transfer of Best Practices
This worksheet is designed to help organizations identify barriers that might hinder the transfer of best practices among individuals, teams, locations, or business units. …
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Tools & Templates|
How Teach for America Facilitates Collaborative Problem Solving
This document outlines Teach for America's process for running learning labs, facilitated sessions that help employees and supported teachers solve current challenges,…
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Tools & Templates|
Oral History Interviews with Retiring Experts: Example Process
As part of their knowledge retention and transfer processes, many organizations record oral histories from retiring experts and long-tenured employees in order to capture key…
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Tools & Templates|
Questions to Capture Critical Knowledge from Employees
This document provides sample interview questions designed to capture critical role-related knowledge from employees. APQC recommends posing a version of these questions to…
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Tools & Templates|
Job Handoff Document Template
The goal of this document is to create a record of all the things a position holder would need to tell someone who was replacing them in that role. The document should be…
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Tools & Templates|
APQC's Template for Capturing Best Practices
This is a template to help organizations capture proposed best practices related to projects, processes, and other business activities.
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